Trying something new for your skin or hair should feel safe.
Safe to explore.
Safe to ask questions.
Safe to give your body time to respond.
This guarantee exists so you can try our approach honestly and without pressure — not because we expect things to go wrong.
But like everything we do here, it’s built on trust.
And trust works best when it goes both ways.
Our formulas are not designed to impress instantly or perform theatrics.
They’re not meant to erase years overnight.
They’re not built to create dramatic changes in a few days.
And they’re not meant to compensate for every broken promise made by other brands before us.
They’re designed to work with biology — gradually, quietly, and cumulatively.
The kind of progress that doesn’t announce itself on day three, but starts showing up in how your skin or hair behaves over time.
That’s important context when thinking about returns.
Most customers who reach out thinking something “isn’t working” are usually missing one small adjustment — not a different product.
Before we process a return, we ask everyone to pause and consider a few things:
Skin and hair aren’t switches you flip on and off.
They’re systems — and systems need a little time to recalibrate.
This is why our first instinct is always conversation, not conclusions.
If something is genuinely wrong, we don’t hesitate.
That part is non-negotiable.
Our guarantee exists to protect you when something truly goes wrong — not to leave you stuck.
Our guarantee isn’t meant to referee personal preference, timing, or taste.
It doesn’t exist for:
Those moments aren’t failures of intent.
They aren’t broken promises.
They’re the normal frictions that happen any time real humans interact — especially in a business that chooses conversation over automation.
If you’re considering a return, the first step is a short questionnaire.
Not to block you.
Not to “decide” your eligibility.
And not to make things difficult.
Your refund, replacement, or credit does not hinge on your answers.
We ask because we genuinely want to understand what happened — so we can improve our formulas, our guidance, and our communication for the people who come after you.
Most importantly, it gives us a chance to help before a refund becomes necessary.
We run this business differently on purpose.
Every order is packed by us.
Every message is answered by us.
Every customer is treated like a human — not a ticket number.
That level of care only works if the system is protected.
Otherwise, what’s the point of building a business like this at all?
If something feels off, confusing, or disappointing, we hope the instinct is to reach out and ask questions — not react.
We’re here to troubleshoot.
To explain.
To adjust.
To help you get the most out of what you ordered.
And if a refund truly is the right outcome, just send an email to hello@bsaic-maintenance.com - we’ll honor it.
That’s the promise.
And it only works because of trust.
Ready To Say Goodbye To Skin & Hair Problems - For Good?
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Minimalism - At Its Most Productive
No Layering. No Fuss!
Clean. Ethical. Impactful.
Easy To Use. Easy To Love!
Science With A Conscience
